What documents are required to open a personal account?+
For personal accounts: certified copy of valid passport or government-issued photo ID, certified proof of residential address (utility bill or official document dated within 3 months), source of wealth declaration, and a description of the intended account use and anticipated transaction profile. For clients with offshore assets, trust structures, or crypto holdings, additional documentation applies — our compliance team will provide a tailored requirements checklist during the application process.
How long does onboarding take for a complex personal profile?+
Standard personal account onboarding completes in 5–7 business days. Clients with offshore asset exposure, dual nationality, crypto holdings, or non-standard income sources typically require Enhanced Due Diligence (EDD), which extends the timeline to 7–10 business days. All KYC and EDD requirements are disclosed upfront before you submit any documents, and a named compliance contact is assigned throughout the process.
I hold dual nationality — will this be a problem?+
No. CCYFX is experienced in onboarding individuals with dual or multiple nationalities. We apply FATCA and CRS reporting obligations as required and handle cross-jurisdiction identity verification through our enhanced KYC process. We will request passports and relevant documentation for both nationalities as part of onboarding. The process is transparent and documented throughout.
I have significant cryptocurrency holdings — can I evidence this as source of wealth?+
Yes. CCYFX applies a structured source of wealth framework for clients with material cryptocurrency or digital asset holdings. We work with clients to document acquisition history, exchange records, and blockchain traceability as part of the EDD process. We do not apply a blanket rejection policy to crypto wealth. Detailed documentation of the acquisition history is required, and our compliance team will guide you through the specific evidence needed based on your circumstances.
Are personal accounts held in my name?+
Yes. Your account is issued as a named account — your legal name appears on the account at the custodian bank level. You receive a unique IBAN per currency assigned exclusively to you. Your funds are individually segregated and ring-fenced from CCYFX operating capital. This means counterparties, solicitors, and financial institutions receiving payments from you will see your name — not a provider's name with a reference code.
How are my personal funds safeguarded?+
Client funds are held in segregated accounts with regulated banking partners and are kept separate from CCYFX's own operating funds. CCYFX Pay Inc is registered as a Money Services Business with FINTRAC in British Columbia, Canada. CCYFX is not a deposit-taking institution and client funds are not covered by deposit protection schemes. The specific safeguarding structure applicable to your account is set out in your client agreement.